Shipping & Returns

YOUR ORDER CANCELLATION RIGHTS

 

You are entitled to cancel your order within 7 days without giving any reason for doing so.

 

The deadline for canceling an order is 7 days from the date of purchase on which you received the product or on which a third party you have appointed takes possession of the product delivered.

 

In order to process your return or exchange, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

 

Email: littletowncottage@yahoo.com

Phone: (360) 682 – 6068

 

We will reimburse you no later than 14 days from the day on which we received the returned product. We will use the same means of payment as you used for the order and you will not incur any fees for such reimbursement.

 

CONDITIONS FOR RETURNS

 

In order for the products to be eligible for a return, please make sure that:
 

• The products were purchased in the last 7 days

• The products are in the original packaging
   

The following products cannot be returned:
 

• The supply of products made to your specifications or clearly personalized.

• The supply of products which according to their nature are not suitable to be returned deteriorate rapidly or where the date of expiry is over.

• The supply of products that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of products which are, after delivery, according to their nature, inseparably mixed with other items.
   

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Only regular priced products may be refunded. Unfortunately, products on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.

 

RETURNING GOODS

 

You are responsible for the cost and risk of returning the product to Little Town Cottage. You should send the products at the following address:

 

715 SE Fidalgo Ave. Suite #105 Oak Harbor, WA 98277

 

We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without an actual receipt of the products or proof of received return delivery.

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RETURN BY MAIL IN THE UNITED STATES

 

Before returning your item, please provide your order#. Unopened, unused product must be returned within 30 days of purchase. The open product must be returned within 14 days of original purchase and contain all unused portions.

 

• Once you have your order#, pack the items safely, and affix a shipping label to the address below:
  Little Town Cottage Order#: ______________

       715 SE Fidalgo Ave, Suite #105

       Oak Harbor, WA 98277
 

• All packages must be sent through a traceable and insurable method. Return shipping fees are the customer’s responsibility and non-refundable. Keep the tracking information until your return has been processed.
   

• All returns will be credited to the original form of payment (excluding shipping and handling charges). Please allow up to 21 days for us to receive your return and process your credit. Once the return is processed, we will send an email confirmation of your credit. Please allow one or two billing cycles for the credit to appear on your statements.

 

EXCHANGES

 

Before returning your item, please provide your order#. Unopened, unused product must be returned within 30 days of purchase. The open product must be returned within 14 days of original purchase and contain all unused portions.

 

• Once you have your order#, pack the items safely, and affix a shipping label to the address below:
  Little Town Cottage Order#: ______________

       715 SE Fidalgo Ave, Suite #105

       Oak Harbor, WA 98277
 

• All packages must be sent through a traceable and insurable method. Return shipping fees are the customer’s responsibility and non-refundable. Keep the tracking information until your return has been processed.
   

Please allow up to 3 business days to process the exchange from the date of receipt to our store. You’ll be contacted by us to provide payment for the replacement item to be shipped to you. The cost will be determined by current shipping rates at the time of replacement.
 

INTERNATIONAL SHIPPING
 

Little Town Cottage does not ship internationally; only in the United States. Using a freight forwarder to ship items internationally may result in issues not covered by Little Town Cottage. If you use a package forwarding service to ship your order outside of the United States, then we consider their U.S. address to be the destination for your order. Our responsibility for loss or damage to your order ends once it reaches that address safely. We will not provide a replacement or refund for any items or packages delivered to you from a freight forwarder. You should refuse any items or packages that arrive damaged and instruct freight forwarders to do the same. Any items lost after delivery to you or the freight forwarder will be your responsibility.

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GIFTS

 

If the products are marked as a gift when purchased and then, shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

 

If the products weren’t marked as a gift when purchased, or the gift giver had the order shipping to themselves to give it to you later, we will send the refund to the gift giver.
 

CONTACT US
 

If you have any questions about our Returns and Refunds Policy, please contact us:

 

Email: littletowncottage@yahoo.com

Phone: (360) 682 – 6068